By Staff reporter
TECH firm, Technites Africa has launched an innovative digital platform, which offers on-demand services that instantly connect customers to service providers such as highly skilled individuals, SMEs and Corporates.
Technites Chief Operating Officer (COO) Rahul Patel said the platform will help address high unemployment, by providing an opportunity for professionals to find work more efficiently.
“The biggest challenge Africa faces is extremely high unemployment among its youth and most skilled professionals who have found themselves struggling to find any work in the formal and informal sectors of their nations.
“This platform provides an opportunity for every skilled professional in Africa to be recognised and to be brought back into the job market without applying to an employer. Once registered on the platform, the jobs comes to you, instead of you looking for the job” said Rahul Patel, COO of Technites Africa.
Further he said the platform includes modules for ‘business to consumer’ services (B2C), ‘business to business’ (B2B), ‘business to government’ (B2G), a skills training academy (The Technites Academy), as well as Artificial Intelligence and Augmented Reality solutions, creating the foundations for Africa’s biggest digital market place.
The recent launch in Zimbabwe will initially focus on the ‘business to consumer’ platform which connects customers to service providers covering over 50 different domestic and commercial services. These range from domestic repairs/services (plumbing, appliance and electrical repairs, landscaping), beauty services, satellite, IT domestic and commercial installations (satellite, mechanical, IT, electronics), all the way to events management, beauty services, home care, and construction.
“A Technite is any skilled professional with auditable qualifications who offers any of the services that are on the platform. So to us a maid is a Technite, just like a plumber is a Technite. A tutor is a Technite, just like a motor mechanic is a Technite” said Dorothy Zimuto, CEO of Technites Zimbabwe.
“Technites is a futureproof way of creating employment which recognises the skills that and individual or SME has while digitally pooling all the jobs that exist in a market. That is what is revolutionary about Technites.”
The platform integrates two Apps: a Customer App and a Service Provider App. The two Apps speak to each other to provide an Uber-like experience, complete with GPS maps to indicate the location of the customer and service prover simultaneously.
The firm has gone to great strides to ensure that every Service Provider who comes onto the platform has been vetted – security screened through the Police and that all their qualifications have been checked and uploaded to the platform. The platform has also integrated mobile and other payment solutions for ease of transactions, and these have been structured in a manner that ensures that no payment is released before a customer is happy with the job.
Similarly, the platform eliminates the risk faced by Service Providers where customers refuse or fail to pay after a job is successfully completed. To deal with this, funds are moved into an escrow (holding) account at the commencement of a task. The service also includes public liability and insurance, to protect both the customer and the Service Providers from possible prejudice.
Each Technites gets rated every time they do a job. Before a customer selects a service provider they can actually see what their service delivery levels are like, based on the reviews given by previous customers.
“The Technites digital market place, apart from having a huge impact on skilled individuals, will open significant opportunities for SMEs and corporates. For example, a construction company can hire a fully skilled workforce of Technites who do not sit on their payroll. SME’s and corporates can also access the skills they need for any period on the Technites platform,” explained Zimuto.
Patel said Technites has already started rolling out these services in over nine African countries including, South Africa, Kenya, Ghana, Botswana, and Zambia.